Thursday, April 7, 2005

42. Sports ignore customers

Despite the increasing popularity and commitment of fans and supporters, professional and collegiate sports continue to struggle to understand their role in American culture and accept responsibility for their actions. Moreover, professional and collegiate sports have lost sight of its customers, and have been slow to adapt to societal standards (such as fighting, steroid use, fair use of labor and equality).

Work stoppages in professional sports have become all too commonplace- with the latest casualty being the cancellation of the professional hockey season. Regardless of whether it is baseball, football or, now, hockey, the fact that billionaires and millionaires cannot figure out how to share large amounts of revenue is nothing less than appalling.

The question is though: Who really gets hurt during a work stoppage? Obviously, owners and players have enough money to forgo a season worth of revenue or salary. Many owners have other sources of income, in fact probably a primary source of income that was used to purchase a sport franchise in the first place. The players have been paid well enough to stash away some money or investments, and many of them have businesses of their own. Furthermore, many players have other options- playing in other professional leagues (in Europe, for example).

But what about the individuals that work for the team or at the sports arena? What will the ushers, vendors, cleaning crews and maintenance workers do without a season's worth of income. What will the individuals that print the tickets have to print, and what will the promoters have to promote. Did the owners and players ever consider these people when they rejected the latest proposal?

When there are wars being fought, people starving, and sick people dying because they cannot afford healthcare, how can these owners and players justify not being able to reach a compromise. As demonstrated through their actions, self-indulgent arrogance must consume their every thought. What happened to being blessed and recognizing one's good fortune? When individuals in this country would stand in line for a week for a $20 an hour job at Ford or Chevrolet, what right do these owners and players have to flaunt their prosperity by turning down millions of dollars?

The fans are to share some of the blame, for a number of reasons. They have essentially created this monster, not just in hockey but also in all major sports. The fans forget that ultimately, they are the customers and they control wages and revenue. If fans want the game to change, the attitudes to change- the recourse is simple...stop watching or attending the games. If fans want players salaries cut in half, stop buying tickets until prices are cut in half (of course it is not quite that simple, but the point is the same). If fans want a salary cap in baseball, stop going to games until a salary cap is put into place. If fans want a college football playoff system, boycott the first couple of games and the NCAA will be quick to listen. In what other business are the customers so silent, so ignored?

Ironically, there are some athletes that should go on strike, most notably college football and college basketball players. Especially in football, the NCAA has managed to control the system, its customers (the fans) and its employees (the athletes). Despite the overwhelming desire for a NCAA football playoff system from its fans, the college presidents, at nauseam, have been able to suppress this idea in favor of the ridiculous BCS system. Furthermore, it controls the costs of its employees, the players, by "paying" them in scholarships. Top college athletes are worth millions of dollars to colleges and universities, yet they are entitled to only a few thousand dollars in scholarships. If one doubts this, ask how much money LeBron James would be worth to Ohio State, or any other university for that matter? However, despite the athletes holding the trump card, which group (or class) of athletes is going to be the one to "strike" and risk their chance at a professional career? With fan bases numbering in millions in the form of alumni, students and other supporters, and a ready supply of cheap labor, the NCAA has, in a sense, monopolized college athletics. The final nail in the coffin for the college football monopoly was the court ruling that the NFL can impose an age restriction on its players. What recourse, in realistic terms, does anyone really have?

As a sports fan, it is becoming increasingly difficult to support professional and college sports as both organizations and athletes drift from reality. Entertainment, to be sure, is a part of American culture, but at some point, the question needs to be asked- at what cost? When are fans going to act as the customer and mandate that they be respected and considered? When are fans going to demand fairness, accountability and just a bit of integrity? After all, without them, there are no professional sports and nobody makes any money.

Thursday, March 10, 2005

41. ACLU fights for our rights

The American Civil Liberties Union, for a variety of reasons, is often the subject of debate and controversy. Heating up the controversy is Fox News host Bill O'Reilly with his assault on the organization that has endured steadily over the last couple of years. I do not usually comment on political talk shows because of the understanding that they are appealing to a certain audience. For them to retain ratings, these "political analysts" must stir up controversy by making outlandish claims or analogies. For if they become boring, they lose ratings and then their jobs. Controversial claims often have one side vigorously applauding while the other protests in anger. In the country's current state of ideological and cultural warfare, the battle lines have been drawn as both sides fight to have their viewpoints represented in the media. They fight, because sadly, in a country that has become addicted to thirty-second sound bites, if people hear it enough, they begin to believe it. It is this notion that I have taken offense to O'Reilly's comments and offer here my rebuttal.

O'Reilly has claimed in the past that the ACLU is the "most dangerous organization in the United States right now, ...they're like, second next to Al Qaeda." He labels it as "fascist organization" and then states that Adolph Hitler and Joseph Stalin would be card-carrying members. Recently, O'Reilly claimed that the ACLU is a terrorist organization, "terrorizin' me and my family."

To begin, we must understand the basis of these quotations. The reference to the "most dangerous organization," is an unoriginal reference to Rob Boston's book about Pat Robertson being the "most dangerous man" in America. Also unoriginal is the reference to Al Qaeda, Hitler, and Stalin. It seems that whenever the right is frustrated over a political issue, it resorts to name-calling and analogous references. Other ideological references to the left include labeling them as liberals, socialists/communists and atheists, as well as accusing them of being unpatriotic and now, classifying them as terrorists. I would guess that O'Reilly's frustration stems from the fact that the ACLU acts as a hurdle for the majority he represents- those that desire to trample on the rights of others in the name of "god and country." Moreover, while it might have been of significant impact in the past for the right to use these terms in times of frustration, its effectiveness has worn off and the left have become numb to these references. If nothing else, perhaps a bit of creativity is in order.

My opinion is that the ACLU, more than ever, is one of the most important organizations in the country. No other organization, whether one agrees with all its issues or not, has the power to hold the government accountable for its actions. In that manner, the ACLU has attempted to hold the government accountable for the Patriot Act and the treatment of its prisoners. How can an organization that speaks against torture and illegal detention, be a terrorist organization, as O'Reilly claims? What other organization will seek accountability for widespread allegations of torture when the Bush Administration and Congress have repeatedly denied any sort of independent commission? Regardless of the outcomes, America needs the ACLU- if nothing else but to let the government know that someone is paying attention.

The ACLU also fights for religious freedom, racial equality and tolerance. Yet, O'Reilly makes the statement that Hitler would be a card-carrying member. The murder of millions of Jews does not seem to be a characteristic of one endorsing religious freedom, racial equality or tolerance. O'Reilly is clearly aware of such misrepresentations, as well as others, yet in the interest of public manipulation blurts out these slanderous terms in hopes that an uninformed public will adopt their use.

The ACLU is a nonpartisan organization that fights for the rights of all Americans as secured in the Constitution and its amendments- particularly the Bill of Rights. It does, however, or I should say naturally, often represent minority viewpoints. This representation should offend only those, as I have often written, that do not understand (or accept) the difference between majority opinion and civil rights.

It is important to note that the ACLU fights not only for religious freedom, but more importantly (and here is where the criticism often surfaces) to define the role of religion in society as set forth by the Constitution. The ACLU, at one time or another has protected the rights of individuals of all faiths- including Christians. It holds accountable government action and preserves the freedom of speech. It fights for voting rights and against racial profiling. Furthermore, and perhaps most importantly, it is one of the few organizations in America that recognizes and protects it against the "excessive tendencies" of majority rule. In apparent agreement, James Madison wrote in The Federalist Papers, "measures are too often decided, not according to the rules of justice and the rights of the minor party, but by the superior force of an interested and overbearing majority."

As a member of the American Civil Liberties Union of Ohio's educational committee, I work to inform the public of the mission of the ACLU. The ACLU represents a number of issues, and with each issue, there are degrees to which one may or may not support it. The issues are difficult ones; in fact, society's most passionate issues, and individuals must open their minds to consider both their religious and civil values. Unfortunately, as an example of their response to the negative press it has received from the conservative media, and in particular the Internet, they have had to initiated a fact/myth page on their website to dispel the rumors that have been flagrantly started.

I am sure that O'Reilly has many fans that have relished in his attack against the ACLU. I only ask for objectiveness, and a rebellion against easy-to-make, inaccurate, and hideously offensive comments that are made with the sole intent to influence public opinion without discussing the issue. While the ACLU does take sides on abortion and perhaps other issues that one may inherently disagree with based on religious beliefs, it also defends many principles that I would like to think that most Americans agree upon. At the same time, it is important to understand why the ACLU stands up for these principles. They are not abstract beliefs; they are protected civil liberties that are rooted deep in American law, history and culture- and are set forth, or being set forth, in legal precedent.

Thursday, March 3, 2005

40. Are you listening to me now?

The American Civil Liberties Union, for a variety of reasons, is often the subject of debate and controversy. Heating up the controversy is Fox News host Bill O'Reilly with his assault on the organization that has endured steadily over the last couple of years. I do not usually comment on political talk shows because of the understanding that they are appealing to a certain audience. For them to retain ratings, these "political analysts" must stir up controversy by making outlandish claims or analogies. For if they become boring, they lose ratings and then their jobs. Controversial claims often have one side vigorously applauding while the other protests in anger. In the country's current state of ideological and cultural warfare, the battle lines have been drawn as both sides fight to have their viewpoints represented in the media. They fight, because sadly, in a country that has become addicted to thirty-second sound bites, if people hear it enough, they begin to believe it. It is this notion that I have taken offense to O'Reilly's comments and offer here my rebuttal.

O'Reilly has claimed in the past that the ACLU is the "most dangerous organization in the United States right now, ...they're like, second next to Al Qaeda." He labels it as "fascist organization" and then states that Adolph Hitler and Joseph Stalin would be card-carrying members. Recently, O'Reilly claimed that the ACLU is a terrorist organization, "terrorizin' me and my family."

To begin, we must understand the basis of these quotations. The reference to the "most dangerous organization," is an unoriginal reference to Rob Boston's book about Pat Robertson being the "most dangerous man" in America. Also unoriginal is the reference to Al Qaeda, Hitler, and Stalin. It seems that whenever the right is frustrated over a political issue, it resorts to name-calling and analogous references. Other ideological references to the left include labeling them as liberals, socialists/communists and atheists, as well as accusing them of being unpatriotic and now, classifying them as terrorists. I would guess that O'Reilly's frustration stems from the fact that the ACLU acts as a hurdle for the majority he represents- those that desire to trample on the rights of others in the name of "god and country." Moreover, while it might have been of significant impact in the past for the right to use these terms in times of frustration, its effectiveness has worn off and the left have become numb to these references. If nothing else, perhaps a bit of creativity is in order.

My opinion is that the ACLU, more than ever, is one of the most important organizations in the country. No other organization, whether one agrees with all its issues or not, has the power to hold the government accountable for its actions. In that manner, the ACLU has attempted to hold the government accountable for the Patriot Act and the treatment of its prisoners. How can an organization that speaks against torture and illegal detention, be a terrorist organization, as O'Reilly claims? What other organization will seek accountability for widespread allegations of torture when the Bush Administration and Congress have repeatedly denied any sort of independent commission? Regardless of the outcomes, America needs the ACLU- if nothing else but to let the government know that someone is paying attention.

The ACLU also fights for religious freedom, racial equality and tolerance. Yet, O'Reilly makes the statement that Hitler would be a card-carrying member. The murder of millions of Jews does not seem to be a characteristic of one endorsing religious freedom, racial equality or tolerance. O'Reilly is clearly aware of such misrepresentations, as well as others, yet in the interest of public manipulation blurts out these slanderous terms in hopes that an uninformed public will adopt their use.

The ACLU is a nonpartisan organization that fights for the rights of all Americans as secured in the Constitution and its amendments- particularly the Bill of Rights. It does, however, or I should say naturally, often represent minority viewpoints. This representation should offend only those, as I have often written, that do not understand (or accept) the difference between majority opinion and civil rights.

It is important to note that the ACLU fights not only for religious freedom, but more importantly (and here is where the criticism often surfaces) to define the role of religion in society as set forth by the Constitution. The ACLU, at one time or another has protected the rights of individuals of all faiths- including Christians. It holds accountable government action and preserves the freedom of speech. It fights for voting rights and against racial profiling. Furthermore, and perhaps most importantly, it is one of the few organizations in America that recognizes and protects it against the "excessive tendencies" of majority rule. In apparent agreement, James Madison wrote in The Federalist Papers, "measures are too often decided, not according to the rules of justice and the rights of the minor party, but by the superior force of an interested and overbearing majority."

As a member of the American Civil Liberties Union of Ohio's educational committee, I work to inform the public of the mission of the ACLU. The ACLU represents a number of issues, and with each issue, there are degrees to which one may or may not support it. The issues are difficult ones; in fact, society's most passionate issues, and individuals must open their minds to consider both their religious and civil values. Unfortunately, as an example of their response to the negative press it has received from the conservative media, and in particular the Internet, they have had to initiated a fact/myth page on their website to dispel the rumors that have been flagrantly started.

I am sure that O'Reilly has many fans that have relished in his attack against the ACLU. I only ask for objectiveness, and a rebellion against easy-to-make, inaccurate, and hideously offensive comments that are made with the sole intent to influence public opinion without discussing the issue. While the ACLU does take sides on abortion and perhaps other issues that one may inherently disagree with based on religious beliefs, it also defends many principles that I would like to think that most Americans agree upon. At the same time, it is important to understand why the ACLU stands up for these principles. They are not abstract beliefs; they are protected civil liberties that are rooted deep in American law, history and culture- and are set forth, or being set forth, in legal precedent.

Henry David Thoreau wrote, "The greatest compliment that was ever paid me was when one asked me what I thought, and attended to my answer." It is the second part of this quotation of which I will focus on- the part that seems to be becoming increasingly negligent as a matter of courtesy and respect.

Ever have someone ask you what you thought about a subject or idea, and then before you can finish your answer, sometimes even before beginning your answer, he or she cuts you off and tells you what he or she thinks? Alternatively, perhaps, he or she misses your point completely or even starts doing something else before you can finish your answer. I have noticed lately, that as a culture, we seem to be getting worse at listening. This observation spans across a plethora of venues- from classrooms and boardrooms to business meetings and casual dinner conversations. And I am sure that, at least to some degree, we are all guilty from time to time.

The art of listening encompasses several different aspects, such as hearing only a part of an answer or idea, cutting someone off before hearing a complete response and not really listening at all.

The thought of hearing what we want to hear can be considered across a couple of domains; however, in this example I am concerned with what is selectively heard (not believed). Consider a conversation with someone in which you compliment them repeatedly, adding just a hint of what you might believe to be constructive criticism. It might go something like this, "Thanks for the wonderful dinner. The turkey was great, the potatoes were excellent and the salad was the best I have ever had. The dessert was a little sweet for my taste, but overall we had a great time." Those engaging in selective listening would only hear that the dessert was a little sweet, missing the theme of the message.

The worst aspect of not listening, at least personally, are those individuals that will be so focused on making his or her point that they are not listening to what is being said to them. These individuals are easy to note because their reply to your statement often has nothing to do with what you just said. Moreover, and worse, these individuals will often not even let you finish what you are trying to say. They will cut you off and get back to their point, not surrendering the time or courtesy to offer a credible comment or argument. I think they sometimes ask the question just so they can tell you what they think, not really because they care about your answer. Television has added to this aspect by broadcasting short debates in which the winner is often the one that presents his or her views the loudest. Furthermore, neither side is afforded the opportunity (because of time restraints) to recognize or concede a good point made by the other. Debates like this offer no chance for compromise, only the marketing of ideas or agendas.

Almost as frustrating as being cut-off when trying to make a point, is trying to talk to someone who is doing something else at the same time. Have you ever talked to someone on the phone in which you can hear them typing away? The slow reaction time to your comments further indicts the multitasker. Asking an off-the-wall question or making a strange request often serves as confirmation, especially if the individual agrees. In some respects, this lack of listening might be a cultural phenomenon due to information overload and the multitude of media outlets. As individuals try to accomplish more and more each day, tasks are often performed simultaneously. Busy individuals get used to reading headlines, skimming articles and surfing the web. I hate to admit it, but I have been guilty of trying to drive while reading and talking on the phone.

Business meetings can be dreadful as they often combine several poor listeners, each adhering to his or her own agenda. We have all been there at one time or another and recognize the scenario. One individual is finishing his or her work, or looking over his or her calendar. Another individual or two are constantly cutting off the other speakers as soon as they have something he or she perceives to be interesting or relevant to say. Other people are missing the point; commenting only to their agenda. Meetings of this sort test the patience of all those involved, long before personalities are even considered.

Listening is an art form, at least in that it takes practice. In fact, if you have had a conversation with a good listener, it is almost awkward in some respects. There is often an uncomfortable gap in the conversation as he or she waits to see if you have completely answered the question or made your comments. Furthermore, a gap often indicates that he or she is taking a moment to consider what you may have just said (as opposed to already having a response or comment prepared regardless of your opinion). Finally, a good listen offers a compliment to the speaker, by, as Henry David Thoreau perceived to receive, truly attending to his or her message.

Thursday, February 17, 2005

39. Stability shouldn't be unstable

Nature works through systems of cycles and subsequent states of equilibrium. Chemistry is built upon the stability of its elements; biology is built upon the recycling of energy through the food chain. The process of energy transfer is what supports life on this planet. Similarly, ecology works through species equilibrium. Prey and predators must achieve levels of equilibrium or else the survival of both species will be threatened. Essentially all systems on this planet are cyclical in nature- each working towards states of equilibrium, otherwise known as stability. For humans, agriculture brought a degree of stability, the end of the need for the changing environments of nomadic life- of hunting and gathering.

The theory of human stability states that humans, individually, strive to be in a state of stability. When not in a state of stability, humans endure feelings of, sometimes severe, discomfort that may be either physical or emotional. Subsequently, in times of instability, humans will act accordingly, even violently, often irrationally, to relieve themselves of that discomfort.

For example, when humans are hungry they are in a state of physical discomfort. They desire to eat, following which will quickly return them to a state of stability. Even when not hungry, just the threat of being hungry will invoke feelings of instability. Consider any national threat such as September 11 or the blackout, when individuals immediately, and sometimes fiercely, react by buying water, canned foods- whatever they feel necessary to help them survive the potential danger.

Similarly, under stress, the human body reacts to defend itself from the immediate threat of discomfort, uneasiness or fear. Physiologically, the body reacts and chemicals such as adrenaline are released- at the expense of other systems, such as the immune system (individuals under stress are far more susceptible to illnesses and diseases than those who are not). As an immediate relief to stress, individuals seek comfort through food, cigarettes or alcohol- whatever relives them of their personal anxiety or instability.

The issue is more obvious in matters of the heart. When a relationship ends, one or both partners often enter into a difficult state of instability (in this case, instability is best described as that feeling in the pit of one's stomach). A new relationship or getting back together best relives this feeling- and is why rebound relationships and reconciliations are so popular. Our second president, John Adams, gracefully noted upon the subject that, "A heart agitated with the remains of a former passion is most susceptible to a new one." Conversely, it may be "instability" that is responsible for the "crimes of passion." Revenge, as we will see and despite its consequences, is a powerful tool in the fight against instability.

On a larger scale, religion offers, for many, a sense of stability to their lives. It brings comfort in not only the death of a family member, but also their own life. The thought of an afterlife relieves the anxiety of one's own mortality. For some, this belief brings hope, purpose and a much more peaceful life. The ability to fall back on one's religious beliefs offers considerable stability to both personal crisis and the meaning of life. It provides an explanation when seemingly there are none, and in this way turns away one of our greatest senses of instability while, at the same time, providing us a "rĂ¡ison d'tere."

Since the adoption of human stability, however, nothing challenges our sense of stability more than fear. So comfortable have humans become that fear seems to perpetuate an emotional and almost unreasonable effect on the population. Consider again September 11. The country sat motionlessly glued to their television sets and then, in my opinion, overreacted not to the horrific event itself but to the consequences, fears and emotions of the incident. The country looked to return to stability through revenge, "We must find and kill the terrorists," leaders proclaimed. Then, with revenge seemingly in hand, the next step toward stability is the assurance that this sort of thing will never happen again. With this, Americans adopted The Patriot Act, and created the Department of Homeland Security.

Our government, many will argue, was quick to capitalize on the principle of instability. Understanding this principle, the administration used the fear of the people to fight, what the majority now feel (steadily around 52-54%), was an unjustified war. The country, shivering at the thought of being attacked from those with weapons of mass destruction, approved the invasion of a country that never attacked us, and that has yet to show any evidence of those weapons of mass destruction. Finally, the White House successfully used the fear of the American people as part of the campaign to win four more years- as polled Americans often recited "safety" as a significant factor in their voting decision.

Statistically, the fear of terrorism is unfounded. If the government really cared about protecting this country and its citizens from harm, from the actual causes of death, it would bomb the tobacco fields, level the fast food restaurants and encourage individuals to work out rather than sit in front of the television fretting over the current national security level (orange is what again?) or watching the latest "special report." However, as we have seen, fear, as a measure of instability, can be used to persuade what would otherwise be regarded as an irrational or unfounded agenda. Ask the question, would Americans have approved an invasion of Iraq prior to September 11, given the same claims of weapons of mass destruction?